6/7/2023 0 Comments Security moneywellInstall: Customers report simple DIY installation, but Honeywell Home security does not offer any professional installation.Design: Customer service representatives were not helpful when our SecurityNerd asked about specific design issues, such as how many base stations a home would need and how many motion sensors would be adequate.Then on a chat, another representative was able to answer limited questions about specific products. The representative suggested I visit a dealer to learn more, saying Honeywell is only the manufacturer. Sales: Called customer service to inquire about a potential security system.To test customer services, the SecurityNerds tested each of the following processes: Our SecurityNerd was able to get in contact very quickly with Honeywell Home security representatives very quickly, but unfortunately we were very underwhelmed by their service. Honeywell offers customer service 24 hours a day, seven days a week, with online chat as well as telephone representatives standing by.
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